PagerDuty
PagerDuty powers real-time incident response. By integrating with OpsLevel, you can display on-call schedules, escalation policies, and active incidents directly alongside your service data. This ensures engineers always know who’s responsible and how to escalate issues quickly.
Custom Integrations and Data Mapping allow you to pull in more metadata — linking PagerDuty events, teams, and schedules to OpsLevel’s services and checks.
How does it integrate?
OpsLevel integrates with PagerDuty via webhooks and APIs, ingesting incident and schedule data. This ensures your catalog stays up to date with the right escalation context.
Extending with Custom Integrations
Extend PagerDuty with Custom Integrations and Data Mapping
- Import team metadata from PagerDuty into OpsLevel for service ownership mapping.
- Link PagerDuty incident severity to OpsLevel service maturity checks.
- Enrich escalation paths in OpsLevel with data from PagerDuty’s API.
Example Use Cases
- Show “Current On-Call Engineer” for each service directly in OpsLevel.
- Map PagerDuty team assignments into OpsLevel ownership fields.
- Automatically update service tags when PagerDuty incident severity exceeds a threshold.
Documentation & Resources
