OpsLevel Terms of Service - T1
1. Use of the Service.
2. Trial Period.
You need to be aware that the Service will automatically cease functioning at the end of the trial period unless i) otherwise extended by OpsLevel in its sole discretion, ii) you supply your credit card or other payment information and purchase a subscription to the Service.
3. Subscription Terms.
4. Restrictions on Use.
5. Proprietary Rights.
1. Reservation of Rights.
2. Customer Data.
We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual, unrestricted license to use or incorporate into the Service and/or any other products or services any suggestions, enhancement requests, recommendations or other feedback provided by you relating to the Service.
6. Support, Security and Privacy.
- We shall provide basic support for the Service as selected by you on our website when you enroll in the Service.
- We shall maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of User Information. Without your prior written consent, we shall not (i) modify User Information, (ii) disclose User Information to a third party (except as needed to perform the Service or if required to do so by law or governmental process), or (iii) access User Information except to provide the Service and prevent or address Service or technical problems. In the event of an intrusion or other breach of the Service’s security, Company shall use reasonable efforts to (a) notify you of the breach once a full investigation into the nature of the breach has been conducted and concluded and sufficient steps to remediate or correct the breach have occurred to ensure that all customer data is secure and would not be further jeopardized by such notification, and (b) resolve the breach and recover any data disclosed as a result thereof.
7. Fees and Payment Terms.
You shall pay all Fees associated with your use of the Service as set forth on our website (‘Fees’). Self service plans must be paid for by credit card. You hereby represent that you have the right to provide us with your credit card information and authorize us to charge the credit card for all Fees. We will charge your card on a monthly basis, but may change the date on which the charge is posted at any time. The amount charged will depend on the type of plan you select. For self service month-to-month plans: (i) you must indicate an initial number of Production Services but may change that number or cancel the plan at any time; (ii) for the first month, we will charge your credit card with an estimate of your fees for that month in advance, with any excess credited against subsequent month’s fees (and forfeited if you cancel before all credit is applied); (iii) for subsequent months, we will charge your credit card monthly, in arrears, based on the largest number of Production Services active on any day of the month; (iv) we will pro rate the Fees for the final month based on the number of days; and (v) we reserve the right to change the Fees at any time. For self service annual plans: (i) you must indicate an initial number of Production Services and may not reduce that number during the term of the plan; (ii) for the first month, we will charge your credit card a full year's subscription fees based on the initial number of Production Services, which amount is not cancellable or refundable; (iii) any Production Services added during the term of your plan will have their subscription fees calculated at the rate then in effect and prorated for the remainder of the plan term so that all Production Service subscriptions shall terminate on the same date and we will charge the prorated amount to your credit card in the month in which the Production Services are added. If you incur Overages, we will charge them to your credit card in the month in which they occur. You agree to pay all charges incurred by Production Services of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions. All Fees are payable in United States dollars and are non-cancelable and non-refundable except as otherwise set forth herein. You shall be responsible for and pay all sales, use, value added or other taxes, except for taxes based on our income. Unpaid amounts payments may be assessed a late fee of the lesser of 2% per month or the maximum rate permitted by applicable law. We may suspend or terminate access to the Service if you fail to make any payments when due.
9. Injunctive Relief.
- By You. You agree to defend, indemnify and hold J/K Labs Inc. harmless from and against all claims, losses and damages, suits, government investigations, fines, actions, damages, settlements, losses, liabilities, costs and expenses (including reasonable attorney’s fees) for any breach of your representations, warranties and covenants.
11. Warranties; Disclaimers.
- WE PROVIDE THE SERVICE AND DOCUMENTATION ‘AS IS’ WITHOUT ANY WARRANTY WHATSOEVER AND HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THAT THE SERVICE WILL BE FREE FROM ERRORS OR VIRUSES, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY, ACCURACY, SECURITY OF DATA, OR ACHIEVEMENT OF RESULTS.
- WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, SERVICE OR CONTENT ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE, SERVICE OR CONTENT, AND WE WILL NOT BE A PARTY TO, LIABLE FOR OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
12. Limitation of Liability.
15. Term and Termination.
You agree that we may identify you as a customer in our promotional and marketing activities and on our website.